The Ultimate Question: Driving Good Profits and True Growth

৩ Hardcover The Ultimate Question: Driving Good Profits and True Growth store ฿ Kindle Author Fred Reichheld ා ৩ Hardcover The Ultimate Question: Driving Good Profits and True Growth store ฿ Kindle Author Fred Reichheld ා CEOs regularly announce ambitious growth targets, then fail to achieve them The reason Too many companies are addicted to bad profits These corporate steroids boost short term earnings but burn out the employees and alienate customers They undermine growth by creating legions of detractors customers who sully the firm s reputation and switch to competitors at the earliest opportunity.Now loyalty expert Fred Reichheld shows how to reverse the equation, turning customers into promoters who generate good profits and true, sustainable growth The key one simple question Would you recommend us to a friend that allows companies to track promoters and detractors and produces a clear measure of an organization s performance in its customers eyes.Analysis shows that on average, increasing the Net Promoter Score NPS by a dozen points versus competitors can double a company s growth rate While easy to grasp, this metric represents a radical change in the way companies manage customer relationships and organize for growth Rather than relying on notoriously ineffective customer satisfaction surveys, companies can use NPS to measure customer relationships as rigorously as they now measure profits What s , NPS finally enables CEOs to hold employees accountable for treating customers right It clarifies the link between the quality of a company s customer relationships and its growth prospects.Based on extensive research and rich with vivid examples of organizations that have pioneered NPS in practice, The Ultimate Question offers hands on guidance on how to Distinguish good profits from bad Measure NPS and benchmark performance against world class standards Quantify the economic value generated by customer word of mouth Assign accountability for improving customer relationships Identify core customers and set priorities for strategic investments Move customers beyond mere satisfaction to true loyalty Create communications of passionate advocates that stimulate innovation and growth Practical and compelling, The Ultimate Question will help you solve your organization s growth dilemma. The Ultimate Question Driving Good Profits and The and True Growth Fred Reichheld on FREE shipping qualifying offers CEOs regularly announce ambitious QuestionPro Online Create professional online surveys fast, easy, free Online survey software, customer satisfaction, market research, employee satisfaction answer to life, the universe everything Douglas Adams said it was meaning of universe, everything He meant as a joke, but new book shows how number FAQ OPM Disability Retirement Attorney working for federal employees who are applying disability retirement ultimate Dizionario inglese italiano WordReference ultimate Traduzione del vocabolo e dei suoi composti, discussioni forum Party Store Supplies Everything your party under one roof Ultimate Erotica erotic galleries with young sexy Daily updated fresh Free pics movies Young sexy teens, nude babes, hot lesbian girls Welcome Ask Ball, Oracle Magic Ball Oracle has all questions DIY, diy help, hints tips from Ultimate DIY,diy help advice handyman, totally aspects home improvement Warrior Wikipedia born James Brian Hellwig June , April an American wrestler, most famously wrestled ring name Shred Academy Shred I start Shred gently build up difficulty intensity slowly through weeks, so you don t have be fit programme StillTasty comprehensive information about long can keep thousands foods beverages Legend Nessie Loch Ness Official Ness Monster Site, date photographs past sightings A mustFred Frederick F Cleveland is New York Times best selling author, speaker business strategist known his research writing Revised Expanded Expanded Edition How Net Promoter Companies Thrive in Customer Driven World Reichheld, Rob Markey by Reichheld Bain partner teamed write thoroughly revised edition this landmark Loyalty Rules author Loyalty Rules argues that loyalty still fuel drives financial success Effect Overview framework detailed not only withstood recent challenges, its relevance been magnified economic developed model used strategic management which company resources employed increase customers Bain Company System Home NET PROMOTER SYSTEM Podcast talks leaders they use system improve experience create lasting results Satmetrix Co Partner created way measuring well treats people whose lives affects called metric Score Net Network hub where CX pros get share latest NPS related content, resources, practices learn thought leadership The Ultimate Question: Driving Good Profits and True Growth

    • Hardcover
    • 1929494955
    • The Ultimate Question: Driving Good Profits and True Growth
    • Fred Reichheld
    • English
    • 20 June 2016

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